StaythreadRequest access

The all-in-one guest platform for hotels.

WhatsApp AI concierge, website chat, guest requests, campaigns and guest profiles. One platform, one inbox, one record for every guest.

Request accessSee how it works
  • Replies in every guest's language
  • Nothing for guests to download
  • Access by invitation
WhatsAppWebsite chatRoom QR codeone boardExample board · invented guests

Your guests are one person. Your systems see four.

A guest asks about parking on WhatsApp before arrival, chats on your website, scans a QR code in the room and calls the front desk about the air conditioning. In most hotels that is four separate records in three different tools, and nobody sees the whole stay.

Staythread keeps all of it on one guest record, from the first question to the thank-you after checkout.

Four separate records
Chat toolUnknown number asks about parking
Website widgetVisitor asks about airport transfer
Room QR appRoom 412 asks for towels
Phone, front deskSomeone reports the AC, note on paper
One guest record
Sara Al-Amin · Room 412 Example guest
  1. BeforeAsked about parking on WhatsApp, answered
  2. BeforeBooked an airport transfer on the website
  3. StayTowels from the room QR code, delivered
  4. StayAC fault logged as a repair, fixed

Answered.

Guests get a reply in seconds, day or night, in their own language. When a question needs a person, your team picks it up with the whole story in front of them.

Handled.

Every request has an owner and a deadline. If it runs late, the right team is reminded until it's done, and the guest can see where it stands.

Remembered.

Every message, request and stay adds to one guest profile, so a returning guest is recognised before they reach the desk.

A concierge on WhatsApp that knows the booking.

Most guests would rather message than call. Staythread answers on your hotel's own WhatsApp number, around the clock. Because it can see the reservation, it answers with the guest's own details: Your check-in is Thursday from 3 pm, and yes, we can arrange an airport transfer.

  • Answers only from information your hotel has approved. Approved answers are sent word for word.
  • Tappable buttons for common questions, so guests don't have to type.
  • Sends photos of the pool, the rooms or the breakfast buffet when a guest asks.
  • Takes guests straight to the right service, such as fresh towels or a maintenance visit.
  • Hands the conversation to your team when it needs a person, or when the guest asks for one.
  • Replies in the guest's own language, with right-to-left Arabic done properly.
  • Runs on WhatsApp's official Business Platform.

The same assistant on your website.

Add Staythread's chat to your hotel website by pasting one line of code. Visitors get instant answers about rooms, facilities and policies, and anything that needs a person arrives in the same inbox as your WhatsApp messages.

  • Matches your brand: colours, logo, a light or dark style, the assistant's name and greeting.
  • Suggested questions, so visitors can start with a tap.
  • Install guides for WordPress, Google Tag Manager or any other website.
  • Works only on the websites you approve.

One inbox for every guest conversation.

WhatsApp and website chats arrive in one list, newest first, updating live. Open a conversation and the guest's stay is right beside it: arrival and departure dates, room, past stays, open requests and earlier conversations.

  • Assign, claim, snooze and close conversations. Leave private notes for colleagues.
  • Turn a message into a task for housekeeping or maintenance without retyping it.
  • Polish a reply or translate it before sending. Translate any guest message where it sits.
  • Send photos and PDFs from a shared hotel library, organised in folders.
  • Take over from the assistant at any moment, with one click.
  • Works on a phone for staff who aren't at a desk.

Requests that can't be quietly ignored.

Fresh towels, room cleaning, a shower that won't drain. Guests ask on WhatsApp or by scanning the QR code in their room, and the request goes straight to the team that owns it. A broken air conditioner is logged as a repair, not a complaint.

  • Every request type has an owning team and a target response time.
  • When something runs late it is flagged, and the owning team is reminded until someone acts.
  • Deadlines follow each team's working hours, and pause while you are waiting on the guest.
  • Guests see real progress, such as received, in progress and done, instead of "we'll get back to you".
  • Before a request is linked to a room, Staythread confirms it really is the guest staying there. Scanning a room's QR code or knowing a room number is not enough.
  • Open requests are flagged on departure morning, while the guest is still in the hotel.

Your whole hotel, one scan away.

The QR code in the room opens your hotel guide in the phone's browser. There is nothing to download, and guests can look around without signing up. Restaurants, spa, gym, opening hours, WiFi, transfers: everything guests would otherwise phone the front desk to ask.

  • Order room service with options, allergens and prices shown, then follow the order.
  • Ask for housekeeping, laundry or a transfer in a few taps.
  • Opens in Arabic or English, in your hotel's colours.
  • Linked to the same guest profile as their WhatsApp chat.
  • See which services guests look at, even the ones you don't take orders for yet.

The right WhatsApp message at every stage of the stay.

Send pre-arrival information, a welcome on arrival with WiFi and breakfast times, a check-in during the stay and a thank-you after departure. Each one goes out on its own, triggered by the booking.

  • Triggered by booking events: a new reservation, arrival day, check-in and departure.
  • Build WhatsApp messages with images, video, documents, buttons, links and coupon codes, in any language WhatsApp supports, and send them to WhatsApp for approval without leaving Staythread.
  • Preview a message against a real booking before it goes out.
  • Respects quiet hours and each guest's consent.
  • See how many messages were delivered and read.

One guest, one record.

Staythread recognises the same guest across WhatsApp, your website, the guest app and repeat bookings, and brings everything together in one profile.

  • Stays, nights and booking value for every guest.
  • Possible duplicates shown side by side. Merge them, and undo if you got it wrong.
  • Search that forgives typing mistakes and finds Arabic names written in English letters.
  • Marketing consent recorded with where it came from, in a history that can't be edited afterwards.
  • Returning guests flagged before they arrive.

An assistant that learns your hotel from what you already have.

Upload a fact sheet, a PDF, a Word document or your website, and Staythread drafts answers to common guest questions. It comes with ready-made hotel topics such as check-in, parking, breakfast and prayer rooms, so your team corrects answers instead of writing them from scratch.

  • Nothing reaches a guest until your team approves and publishes it.
  • Changes reach guests as soon as you publish.
  • Questions the assistant couldn't answer are collected, so you know what to add.
  • Each answer is kept once, in every language you serve.

Feedback that reaches a manager.

A short survey arrives inside the checkout message, so guests get one message instead of two. A low score becomes an urgent task for the duty manager straight away, so an unhappy guest hears back while it still matters.

See what's slipping before your guests do.

A view built for the duty manager: what is overdue, which team is behind, how quickly guests get a reply and which feedback came in low. A weekly summary arrives by email, and campaign results are measured against bookings.

With your guest from booking to thank-you.

  1. Before arrival

    A welcome message with everything to know. Questions about parking or transfers answered with the booking in view. Arrival requests go straight to the right team.

  2. Arrival day

    A check-in message with WiFi, breakfast times and the guest app. Arrivals with no working phone number or email are flagged, so the front desk can fix it.

  3. During the stay

    WhatsApp, the guest app and every request sit on one profile. A quick "Is everything all right?" on day two.

  4. Checkout

    Anything still open is flagged in the morning. A short survey comes with the checkout message, and low scores go to the manager.

  5. After the stay

    A thank-you and an invitation to leave a review. The profile stays, so the next booking starts with a warmer welcome.

Built for how each team works.

  • Front deskOne screen, newest first, with the guest's booking beside every message.
  • HousekeepingTheir own requests on a phone, marked done in two taps.
  • MaintenanceRepairs with the room, the problem, a photo and the priority.
  • Food and beverageRoom-service orders with options and allergens. Switch items off when the kitchen runs out.
  • Guest relationsTransfers, special requests and everything the assistant hands over, with the full story.
  • ManagersOnly what needs attention: late requests, low scores and a weekly summary.
  • MarketingCampaigns and hotel content, without needing a developer.

Staff see their own department. Managers see every department. Admins control the settings.

A few firm rules, built in.

  • It knows the stay.

    Answers draw on the guest's booking as well as your approved answers.

  • Nothing falls silent.

    Every conversation and request has an owner and a deadline.

  • Buttons first.

    Guests can tap a button for common requests, and they can always type instead.

  • A person is one click away.

    Staff can take over any conversation at any moment.

  • No promises it can't keep.

    The assistant answers questions on its own. Anything involving money or a change to a booking goes to a person.

  • Useful from day one.

    Request types, response times and hotel topics come ready, so you don't start from an empty screen.

Your guests' data, handled with care.

  • Each hotel's data is kept apart inside the database itself, not just hidden on screen.

  • Staff see only what their role and department allow.

  • Every change is recorded: who made it, when, and what it was before.

  • Connection keys are stored encrypted and can't be read back once saved.

  • Guest consent is recorded with where it came from and can't be rewritten later.

  • Guests confirm who they are before they can see or request anything tied to a booking.

Staythread is available by invitation.

Tell us about your hotel and what you would like Staythread to take on. We'll reply by email to arrange a walkthrough.

  1. Tell us about your hotel.

    Two minutes, using the form below.

  2. See it with your own examples.

    We walk you through Staythread using your guests' real questions.

  3. Set up together.

    We connect WhatsApp and your booking data, load your answers and set up your teams with you.

  4. Go live.

    Your team starts from one inbox.

Request access

Questions hotels ask

Do guests need to download an app?

No. They use WhatsApp, which they already have, and the guest app opens in the phone's browser from a QR code or a link.

Which languages does it support?

Guests get replies in their own language. Staff can translate any guest message, and write a reply in their own language and translate it before sending. The guest screens are in Arabic and English, with proper right-to-left layout, and campaigns can be written in any language WhatsApp supports.

Does it work with our property management system?

Yes. Staythread receives booking updates from your property management system (the software your front desk uses for reservations), including Oracle OPERA. Tell us which one you use in the form.

Can we keep our WhatsApp number?

Staythread connects to WhatsApp's official Business Platform, and we help you connect your hotel's WhatsApp Business number.

Can our team take over from the AI?

Yes, at any moment, with one click. The assistant also hands over by itself when a question needs a person or when the guest asks for one.

What happens when the assistant doesn't know the answer?

It says so and brings in your team instead of guessing. The question is saved so you can add the answer.

Which AI does Staythread use?

Staythread isn't tied to one AI company. We choose the model with you, hotel by hotel.

Does it work for hotel groups?

Yes. Share answers and content across your properties and adjust them for each hotel.

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